GamCare Certified Operator All Gamesys sites are GamCare certified. GamCare provides support, information and advice to anyone suffering through a gambling problem. Only those companies operating to the highest standards in player protection and social responsibility are awarded this certification.
Responsible Gaming Policy The Group takes the issue of responsible gaming very seriously and is committed to providing a responsible gaming service. To ensure members enjoy their online experience with us and play sensibly within their financial limits, we provide a range of options to assist them:
Demo Mode – Members can play our games in demo mode. This lets them enjoy playing their favourite games without having to risk their own money.
Daily/Weekly Deposit Limits - Members are able to control the amount of money they deposit during a daily or weekly time period by setting limits on their account.
Self-Exclusion - On request, members can close their account(s) for a minimum period of 6 months during which time it will not be possible for the account(s) to be re-opened for any reason.
Staff Training - Our 24/7 Customer Service team receive awareness training on problem gambling issues. Staff are trained in their responsibilities regarding problem gambling and are able to inform problem gamblers where they can get further help should it be required.
Self-Help Organisations - We display contact details and links to self help organisations offering guidance and assistance to members should they require it.
Under Age Gambling The Group makes it clear to all potential players that it is illegal for anyone under the age of 18 to open an account and gamble.
The Group takes its responsibilities in this regard very seriously and ensures electronic and paper-based age checks are performed on all account holders who deposit.
Know Your Customer Profitable Play was one of the first remote gambling operators to perform online, real-time "Know Your Customer" identity and age verification checks with a range of leading UK and international identification service providers.
As a business we are committed to ensuring only adults play our cash wager games. Whilst the UK Gambling Commission currently advises that all UK resident customers using a debit card, or any other electronic payment method other than a credit card should be subject to third party age verification procedures, Gamesys will continue its longstanding policy of checking all depositing customers, whether they are using a credit card, debit card or another deposit method.
Charitable Donations Gamesys is proud to support The GREaT Foundation, formerly known as the Responsibility in Gambling Trust (RIGT), which is instrumental in coordinating and funding research into both the prevention and support of problem gamblers.
Our longstanding group policy is to donate 0.15% of annual revenue to RIGT each year. In past years the donations have been:
(The Remote Gambling Association recommends that operators servicing UK players contribute a donation equivalent to 0.07% of revenue annually).
Privacy The Group complies with the United Kingdom Data Protection Act 1998 and is registered in the UK Data Protection Registry, number Z6411838.
We process personal information collected via this website for the purposes of: setting up and managing member accounts; building up personal profiles; providing nformation about promotional offers; and complying with all regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation.
We understand the importance of protecting all personal information captured from visitors. Our proprietary software prevents staff from seeing player passwords or full disclosure of credit/debit card numbers. http://www.jackpotjoy.com/jackpotjoy/terms.do
Money Laundering Compliance The Group is committed to the highest standards of diligence with regards to the prevention and detection of fraudulent behaviour. We are proud of our low fraud rate and will continue to devote sufficient resources to ensure our games are safe for players and transactions processed are free from fraud.
The material on this site is for professional use.
Email
Print
