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Staff Training

We believe our staff are our greatest asset. As part of the new joiner introduction process, all member facing staff are made aware of the groups Responsible Policy through a series of classroom based role play exercises, online tutorials and theory based testing. The training and support programme is designed as a continual process that is aimed at the raising the awareness levels of responsible gaming issues and providing real member experiences and any updates with industry related and regulatory initiatives and campaigns.

Our Member Service team provides a 24 / 7 service and receive annual GamCare training to ensure they are experienced and trained in all aspects of handling responsible gaming related queries.